Effective Date: May 10, 2025

At LaFemeia.com, we want you to be completely satisfied with your purchase. If you are not entirely happy, we offer a straightforward return policy.

7-Day Unopened & Sealed Return Policy:

You may return unopened and sealed products within seven (7) days of the date you received your order for a full refund of the product price.

Conditions for Return:

  • Unopened: The product must be in its original, unopened condition.
  • Sealed: All original seals and packaging must be intact and unbroken.
  • Timeframe: The return request must be initiated within seven (7) days of receiving your order.
  • Proof of Purchase: You must provide your original order confirmation or receipt as proof of purchase.

How to Initiate a Return:

  1. Contact Us: Please email our customer support team at [Your Customer Service Email Address] within seven (7) days of receiving your order. In your email, please include:
    • Your order number
    • The name of the product(s) you wish to return
    • The reason for the return (though for unopened items, this is primarily for our records)
  2. Return Authorization: Our customer support team will review your request and provide you with a Return Authorization (RA) number and instructions on where to send your return.   
     
     
  3. Packaging Your Return: Carefully package the unopened and sealed product(s) to prevent damage during shipping. Please include a copy of your original order confirmation or receipt and clearly write your RA number on the outside of the package.
  4. Shipping Your Return: You will be responsible for the return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method to ensure your return is received.   
     
     

Refund Process:

Once we receive your returned item(s) and verify that they are unopened and sealed, we will process your refund within [Specify Number, e.g., 5-7] business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and for it to appear in your account.   

 
 

Exceptions:

  • For hygiene reasons, we cannot accept returns on opened or used skincare products, including serums, face washes, cleansers, and masks, even if they are returned within the 7-day timeframe.
  • This return policy applies only to products purchased directly from LaFemeia.com.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us immediately (within 48 hours of receiving your order) at [Your Customer Service Email Address] with photos of the damage or the incorrect item. We will arrange for a replacement or a full refund, including any applicable shipping costs.

By placing an order with LaFemeia.com, you agree to the terms of this Return Policy. We reserve the right to amend this policy at any time, so please review it periodically.

If you have any questions regarding our Return Policy, please do not hesitate to contact us at [email protected]